Project Manager

The Project Manager is responsible for supporting the projects assigned to them on a day to day basis. They are to ensure quality customer service by tending to all of the client’s project management needs.

Responsibilities

  • The day to day contact for the client on selected projects, ensure all projects are done in a quality and timely manner

  • Working within an integrated team to deliver creative and inspiring design options

  • Organizing and managing multiple projects

  • Thinking broadly and thoughtfully about the client project

  • Identifying problems that could damage client relationships or affect the outcome of projects, resolve problems and alert a supervisor if a resolution is needed

  • Develop and effectively manage a client’s budget and take responsibility for related issues

  • Analyzing client goals strategically, creatively and present findings

  • Developing strategies and associated tactics to meet client goals

  • Plan and schedule project concept, budget timelines and deliverables

  • Forging strong working relationships with third-party vendors, freelancers, and internal business partners

  • Demonstrating an applied understanding of various processes/approaches that pertain to the client

REQUIREMENTS

  • Proven experience and understanding of design processes and design team coordination

  • An innovative, proactive and hands-on approach to solving client business issues

  • Facilitate with serving as daily client contact and as client lead when appropriate

  • Ability to support and set client program goals and manage against them

  • Ability to keep on top of the smallest detail and anticipate needs

  • Capability to elevate problems to superiors and solicit their counsel when appropriate

  • Ability to present a scope of work estimates to the client for approval based on project brief/budget

  • Able to collect/prepare content, brief creative department and collaborate closely to ensure design requirements are being met

  • Work with third-party players such as printers, copywriters, graphic designers, translators, photographers, and proofreader depending on a project’s needs

  • Review/proof and present concepts/layouts/copy to the client for approval without errors

  • Timely delivery of proofs to the client whether hard copy or in PDF form

  • Able to communicate with the client daily and follow-up to get feedback and ensure the needs of a project are being met

  • Communication of client's feedback to the creative department and discussion of next steps

  • Facilitate and ensure that projects are completed on time by checking the status of each job with the creative department

  • Monitor and facilitate all jobs through production to ensure delivery commitments are met

  • Willing to work closely with accounting to close and bill jobs when complete